Housecleaning FAQs

1. What does your housecleaning service include? 

Answer:

Our housecleaning services cover basic tasks such as dusting, vacuuming, mopping, cleaning bathrooms and kitchens, and tidying up. We also offer deep cleaning and add-ons like oven cleaning, fridge cleaning, and closet organization for an additional fee. If you have specific needs, we’re happy to customize a plan for you!

2. Do I need to provide cleaning supplies? 

Answer:

No, we bring all the necessary cleaning supplies and equipment to your home. However, if you have specific products you’d like us to use, we’re happy to accommodate.

3. How long does a typical cleaning take? 

Answer:

The time depends on the size of your home and the scope of cleaning required. For example, a standard cleaning for a 2-bedroom apartment typically takes 2–3 hours.

4. Are your services eco-friendly? 

Answer:

Yes, we offer eco-friendly cleaning options upon request, using natural, non-toxic products that are safe for kids, pets, and the environment.

5. What if I’m not satisfied with the cleaning? 

Answer:

Your satisfaction is our top priority. If you’re unhappy with the service, please let us know within 24 hours, and we’ll address the issue promptly at no extra cost.

Companionship FAQs

6. What does your companionship service include? 

Answer:

Our companionship services include friendly conversation, playing games, reading aloud, accompanying clients on errands or walks, and light household assistance. We’re here to make your loved one’s day brighter and more enjoyable.

7. Are your companionship services medical? 

Answer:

No, we do not provide medical care or personal hygiene assistance. Our services focus on social interaction, emotional support, and non-medical help like running errands or light cleaning.

8. Can you assist with errands or grocery shopping? 

Answer:

Yes! We’re happy to assist with errands, grocery shopping, or other tasks. Mileage fees may apply for transportation services.

9. How do you match companions with clients? 

Answer:

We take the time to understand your preferences and interests to ensure the best match. Our goal is to provide a companion who will build a meaningful connection with the client.

10. How long are companionship sessions? 

Answer:

Sessions are typically booked in 2-hour increments, but we’re flexible and can adjust to your schedule.

General FAQs

11. Are you insured and bonded? 

Answer:

Yes, we’re fully insured and bonded to give you peace of mind while we’re in your home.

12. How do I schedule a service? 

Answer:

You can schedule a service by calling us at 216-230-3150, emailing [email protected], or booking online through our website.

13. What are your payment methods? 

Answer:

We accept cash, checks, and major credit/debit cards. We also offer payment via apps like Venmo or PayPal for convenience.

14. Do you offer discounts for first-time customers or referrals? 

Answer:

Yes, first-time customers receive 15% off their first service. We also offer a $20 referral discount for both you and the new customer you refer.

15. Do you require contracts for recurring services? 

Answer:

No contracts are required! You can book one-time or recurring services. We offer discounts for weekly, biweekly, or monthly plans.

16. What happens if I need to cancel or reschedule? 

Answer:

We ask for at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a fee.

17. Will the same cleaner/companion come each time? 

Answer:

We strive to send the same person for recurring services to ensure consistency and build rapport with clients. If there’s ever a change, we’ll notify you in advance.

18. How do you ensure safety and security? 

Answer:

All our employees undergo background checks and thorough training. We also maintain insurance and bonding to protect your home and belongings.

Call or Text 216-230-3150

[email protected]